What are your
business decisions
based upon?

We hope it is not your mood, mere experience or strong intuition only.
At Crosspoint, we help you take the right business decisions with
top level Business Intelligence and
Customer Relationship Management solutions
to maximise sales and minimise risk.

Business Intelligence

Isn't it about time you really get to know your business?

We offer knowledge and insights in your business operations to enable better business decisions.

Customer Relationship Management

We help you decide what Customer Relations Management solutions provides real value and guide you through every step of your project, from the CRM tool selection, to implementation and training to


Top stories

A.S.Adventure eliminates paper from after sales with Dynamics CRM

Service: Customer Relationship Management
Client: A.S.Adventure
Company: Infront

In the sales point, the shop assistant makes a file through an online module. The headquarters sees the file immediately in the work list. There is no more need for carbonless paper, nor the need for retyping it in Excel. Everything is centrally stored in CRM, where everyone finds the product status and the communication with the suppliers. Therefore Infront integrated Microsoft Office 365 with CRM software.

Your database query speeds 5 times quicker

Service: Business Intelligence
Client: BICS
Company: Kohera

BICS, an affiliate of the Belgacom Group, offers wholesale telecommunication solutions to communication service providers worldwide. BICS needed to boost its database performance and increase availability for its internal collaboration application. The firm implemented a Microsoft database management and high-availability solution. As a result, the company can perform database queries five times faster and can sustain continued business growth. BICS will also be able to ensure higher availability for tis critical employee application.


Financial Software

Service: Business Intelligence
Client: Wolters Kluwer Financial Services
Company: Kohera

The new BI module allows end users to analyse data and design and generate reports themselves from within the familiar Excel environment. Thanks to the self-services BI, the IT department no longer has a deal with every user request and users can respond quickly to new business needs.

Helping FVB

Service: Customer Relationship Management
Client: FVB
Company: Infront

Infront installed Microsoft Dynamics CRM late 2008.
All previously scattered data are being kept and managed in here.

Gradually the ICT service also wants the other funds from the construction sector to give access to the information that is important to all.
Microsoft Dynamics CRM will become the central tool of all the funds.

Some of the advantages are:

  • better communication
  • sharing more information
  • better customer service
  • automated workflows
  • better data management and security

Helping VDAB

Service: Customer Relationship Management
Client: client 4
Company: iRelate

Our solution

The automated solution allows VDAB to communicate with clients in real time. As a result, the organization increased its communications capacity dramatically. Click through on emails and calls in response to short message services (SMS).

Siebel Campaign Management enables VDAB to produce ad hoc marketing campaigns and to contact and inform clearly defined target groups via the most appropriate channel of communication—be it email, text message, or letter.


Agiv - Kohera

Service: Business Intelligence
Client: Agiv
Company: Kohera


It lacked a state-of-the-art Business Intelligence solution and worked with Microsoft Gold Certified Partner Kohera to implement a data warehouse and BI solution based on Microsoft SQL Server 2008. The solution integrates the data warehouse, ETL system and data analysis functionality with a reporting environment.


With the new solution, AGIV co-workers can now compile and analyse data faster and build their own specific reports. AGIV now offers more accurate data and saves money on reporting.